Effective Date: August 1, 2014
Last Updated: Sept 1, 2026
Dynamics West, Inc. respects your privacy. This Privacy Policy explains what information we collect, how we use and store it, with whom we share it, and the choices available to you.
This policy applies to:
- Our website at https://dynamicswest.com and any subdomains
- Our software offers published on Microsoft AppSource and Microsoft Marketplace
- Our consulting, implementation, and support services; and
- Our communications with prospective and current customers.
1. Information We Collect
1.1 Information You Provide Directly
When you contact us, request information, or engage our services, we may collect:
- Name and job title
- Company name
- Email address
- Telephone number
- Mailing address
- The contents of your message or inquiry
- Billing and payment contact information for customers
1.2 Information Collected Automatically on Our Website
When you visit dynamicswest.com, we and our service providers may automatically collect:
- IP address
- Browser type and version
- Operating system
- Referring URL
- Pages viewed, time spent, and navigation paths
- Date and time of access
1.3 Information Collected Through Our Software Offers
Our extensions for Microsoft Dynamics 365 Business Central are installed into your own Business Central environment.
- The extension operates entirely within your Business Central tenant.
- It reads and writes configuration values in standard and custom Business Central tables.
- The extension does not transmit customer data, transaction data or user records to Dynamics West or to any third party.
- We have no access to your Business Central environment, data, or user records through the extension itself.
Any customer data processed by the extension remains within your Microsoft tenant and is governed by your agreement with Microsoft and by Microsoft’s privacy commitments for Dynamics 365.
1.4 Licensing and Subscription Information
For paid offers licensed on a per-user basis, we collect and retain the information necessary to invoice and support the subscription:
- Licensed organization name and billing contact
- Number of licensed users
- Subscription start date, term, and renewal status
- Payment records and invoice history
We do not collect the names or identities of individual licensed end users unless you provide them to us for support purposes.
1.5 Support and Consulting Engagements
When we provide implementation, upgrade, or support services, we may be granted access to your systems, including Business Central environments, SQL Server databases, and Azure resources. In the course of that work we may view or handle data contained in those systems, which may include personal information about your employees, customers, or vendors.
We access such data only as necessary to perform the services you have requested, only for the duration of the engagement, and subject to any written agreement between us. We do not use customer data encountered during an engagement for any other purpose.
2. How We Use Information
We use the information described above to:
- Respond to your inquiries and provide the information or services you request
- Provide, maintain, and support our software offers
- Invoice customers and administer subscriptions
- Diagnose and resolve technical issues
- Notify licensed customers of updates, security advisories, and changes affecting their use of our products
- Improve our website, products, and services
- Send marketing communications about our products and services, where permitted by law and subject to your right to opt out
- Comply with legal obligations and enforce our agreements.
We do not sell your personal information. We do not share your personal information with third parties for their own direct marketing purposes.
3. How We Share Information
We share personal information only in the following circumstances:
Service providers. We use third-party vendors to operate our business — including website hosting, email, cloud infrastructure, accounting, and payment processing. These providers may process personal information on our behalf and are permitted to use it only to provide services to us.
Microsoft. For offers acquired through Microsoft AppSource or Microsoft Marketplace, Microsoft provides us with lead and customer information relating to your acquisition of our offer. Microsoft’s handling of that information is governed by the Microsoft Privacy Statement.
Legal requirements. We may disclose information where required by law, regulation, legal process, or governmental request, or where we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
Business transfers. If Dynamics West is involved in a merger, acquisition, or sale of assets, personal information may be transferred as part of that transaction. We will provide notice before your information becomes subject to a different privacy policy.
4. Data Retention
We retain personal information only as long as necessary for the purposes described in this policy:
- Website inquiry and contact form submissions | 24 months from last contact
- Marketing contact records | Until you opt out
- Customer account and subscription records | Duration of the relationship plus 7 years for tax and accounting purposes
- Support tickets and correspondence | 3 years from resolution
- Website analytics data | Per the retention setting configured in the analytics platform
5. Security
We maintain administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, disclosure, alteration, and destruction. These include:
- Encryption of data in transit using TLS
- Access controls limiting personal information to personnel who require it to perform their duties
- Multi-factor authentication on administrative accounts
- Storage of customer data in access-controlled cloud environments.
No method of transmission or storage is completely secure. While we work to protect your information, we cannot guarantee absolute security.
If we become aware of a security incident affecting your personal information, we will notify you as required by applicable law.
6. Cookies and Tracking Technologies
Our website uses cookies and similar technologies. Cookies are small text files stored on your device that allow a website to recognize your browser across visits.
We use only Strictly necessary cookies, required for the site to function;
You can configure your browser to refuse cookies or alert you when cookies are being sent. Some parts of our website may not function properly if cookies are disabled.
Do Not Track. Our website does not currently respond to “Do Not Track” browser signals, because no common industry standard for interpreting them has been adopted.
7. Your Rights and Choices
7.1 All Visitors and Customers
You may at any time:
- Request a copy of the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information, subject to our legal and contractual retention obligations
- Opt out of marketing communications, by using the unsubscribe link in any marketing email or by contacting us directly.
To exercise any of these rights, contact us using the details in Section 11. We will respond within the time required by applicable law.
7.2 California Residents
If you are a California resident, the California Consumer Privacy Act as amended by the CPRA gives you the right to:
- Know the categories and specific pieces of personal information we have collected about you, the sources, the business purpose, and the categories of third parties with whom we share it
- Request deletion of personal information we have collected from you
- Request correction of inaccurate personal information
- Opt out of the sale or sharing of personal information. **Dynamics West does not sell or share personal information as those terms are defined under the CCPA.
- Limit use of sensitive personal information. We do not collect sensitive personal information as defined by the CCPA.
- Not be discriminated against for exercising any of these rights.
You may designate an authorized agent to make a request on your behalf. We will verify your identity before fulfilling a request.
7.3 Residents of the European Economic Area, United Kingdom, and Switzerland
If you are located in the EEA, UK, or Switzerland, you have the right to access, rectify, erase, restrict processing of, and port your personal data, and to object to processing based on our legitimate interests. Where processing is based on consent, you may withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.
Our legal bases for processing are:
- Performance of a contract, for providing products and services to customers
- Legitimate interests, for operating our website, securing our systems, and marketing to business contacts
- Consent, for non-essential cookies and certain marketing communications
- Legal obligation, for tax, accounting, and regulatory compliance.
You have the right to lodge a complaint with your local supervisory authority.
International transfers. Dynamics West is based in the United States and information we collect is processed in the United States.
8. Children’s Privacy
Our website and products are intended for business use. We do not knowingly collect personal information from anyone under 16 years of age. If we learn that we have collected such information, we will delete it.
9. Third-Party Links
Our website contains links to third-party sites, including Microsoft AppSource. We are not responsible for the content or privacy practices of those sites. We encourage you to review the privacy policy of any site you visit.
10. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the “Last Updated” date at the top of this page.
If we make material changes affecting how we collect, use, or share personal information, we will provide notice by:
- Posting a prominent notice on this page for at least 30 days prior to the change taking effect; and
- Sending email notice to current customers at the address on file for their account.
Your continued use of our website or products after a change takes effect constitutes acceptance of the revised policy.
11. Contact Us
For questions about this Privacy Policy, to exercise any of the rights described above, or to raise a concern about how we handle your information:
Dynamics West, Inc.
148 Blue Lakes Blvd. N.
Twin Falls, ID 83301
United States
Email: privacy-admin@dynamicswest.com
Telephone: 805-947-4585
We will acknowledge your request within 10 business days and respond substantively within the period required by applicable law.
If you believe we are not abiding by this Privacy Policy, please contact us at the address above so we can address your concern directly.